Effective Date: March 16, 2026

Welcome to ResilienceFoundation. These Terms & Conditions govern your use of our website, services, donation facilities, and volunteer programs. By accessing or using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.

1. About Our Organization

ResilienceFoundation is a registered non-governmental organization (NGO) dedicated to social welfare, education, healthcare, environmental conservation, and community development. We operate under the applicable laws and regulations governing charitable organizations in India.

• Registration Number: [Your NGO Registration Number]
• 12A Registration: [Your 12A Number]
• 80G Certification: [Your 80G Number]
• FCRA Registration: [If applicable]

2. Use of Website

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these terms.
• Provide accurate and truthful information when registering, donating, or volunteering.
• Not engage in any activity that disrupts or interferes with our website or servers.
• Not attempt to gain unauthorized access to any part of the website or its systems.
• Not use automated systems, bots, or scripts to access the website without permission.
• Not upload or transmit viruses, malware, or any harmful code.
• Not impersonate any person or entity or misrepresent your affiliation.

3. Donations

We deeply appreciate your generous contributions to our cause. Please note the following donation policies:

3.1 General Donation Terms

• All donations are voluntary and made at the donor's own discretion.
• Donations are generally non-refundable once processed.
• We accept donations via credit/debit cards, net banking, UPI, and other approved payment methods.
• All donations are processed through secure, encrypted payment gateways.

3.2 Use of Donations

• Donations will be utilized solely for charitable purposes aligned with our mission.
• If you donate for a specific cause or project, we will make every effort to use funds accordingly.
• In case a project is fully funded or discontinued, we reserve the right to redirect funds to similar initiatives.
• Administrative costs may be deducted as per applicable guidelines.

3.3 Tax Benefits

• Donations made to our organization are eligible for tax exemption under Section 80G of the Income Tax Act (for Indian donors).
• An official donation receipt will be issued via email within 7 working days.
• For tax exemption purposes, please ensure your PAN details are provided correctly.

3.4 Refund Policy

• Donations are generally non-refundable as they are immediately allocated to charitable activities.
• In case of duplicate transactions or technical errors, refund requests must be made within 7 days.
• Approved refunds will be processed within 15-30 business days to the original payment method.
• To request a refund, contact us at donations{{ request() - > getHost() }} with transaction details.

4. Volunteer Participation

We welcome volunteers who wish to contribute their time and skills to our mission.

4.1 Volunteer Agreement

• Volunteers must be at least 18 years of age, or have parental/guardian consent if under 18.
• All volunteers must complete the registration process and provide accurate information.
• Background verification may be required for certain volunteer roles.

4.2 Code of Conduct

• Treat all beneficiaries, staff, and fellow volunteers with respect and dignity.
• Maintain confidentiality of sensitive information encountered during volunteering.
• Follow all safety guidelines and organizational policies.
• Refrain from any form of discrimination, harassment, or inappropriate behavior.
• Do not use your volunteer position for personal, political, or commercial gain.

4.3 Liability

• Volunteers participate at their own risk and are responsible for their own safety.
• The organization is not liable for any injury, loss, or damage during volunteer activities.
• Volunteers may be required to sign a liability waiver before participating in field activities.

5. Intellectual Property Rights

All content on this website is the exclusive property of ResilienceFoundation unless otherwise stated:

• Text, articles, reports, and written content.
• Photographs, images, graphics, and illustrations.
• Logos, trademarks, and brand identity elements.
• Videos, audio files, and multimedia content.
• Website design, layout, and user interface.

You may not reproduce, distribute, modify, or use any content without prior written permission. Limited use for personal, non-commercial purposes with proper attribution may be permitted.

6. User-Generated Content

If you submit content to our website (testimonials, comments, stories, photos):

• You grant us a non-exclusive, royalty-free license to use, publish, and share such content.
• You confirm that you own or have rights to the content you submit.
• We reserve the right to remove any content that violates these terms or is deemed inappropriate.
• You are solely responsible for the content you submit.

7. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using our services, you consent to the practices described in our Privacy Policy.

8. Third-Party Links & Services

• Our website may contain links to third-party websites, social media platforms, and external resources.
• We do not endorse or assume responsibility for the content or practices of third-party sites.
• We use third-party payment processors for donation transactions.
• Your interaction with third-party services is governed by their respective terms and policies.

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind:

• We do not guarantee uninterrupted or error-free website operation.
• We make no warranties regarding the accuracy or completeness of website content.
• We do not guarantee that the website is free from viruses or harmful components.
• Information provided is for general purposes and should not be relied upon as professional advice.

10. Limitation of Liability

To the fullest extent permitted by law:

• ResilienceFoundation shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
• We are not responsible for any loss of data, revenue, or profits.
• Our total liability shall not exceed the amount donated by you in the past 12 months.
• These limitations apply regardless of the legal theory under which damages are sought.

11. Indemnification

You agree to indemnify, defend, and hold harmless ResilienceFoundation, its trustees, employees, volunteers, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms & Conditions.
• Your use or misuse of our website or services.
• Your violation of any rights of third parties.
• Any content you submit or share through our platform.

12. Account Termination

We reserve the right to:

• Suspend or terminate your access to our website without prior notice for violation of these terms.
• Remove any content that violates our policies.
• Take legal action against users engaging in fraudulent or harmful activities.

13. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
• We encourage resolution of disputes through mutual discussion before pursuing legal action.

14. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to Terms & Conditions

• We reserve the right to modify these terms at any time without prior notice.
• Changes will be effective immediately upon posting on this page.
• The "Effective Date" at the top will reflect the latest revision.
• Continued use of our services after changes constitutes acceptance of the revised terms.
• We encourage you to review this page periodically for updates.

16. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:

• Organization: ResilienceFoundation
• Email: resiliencefoundation@gmail.com
• Phone: 8105750531, 8310688597
• Address: Extension Road, Block C, Green Park,
  New Delhi – 110016

Working Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST